Refund Policy
Last updated: September 2026
This policy explains how cancellations and refunds work for flight and hotel bookings made through TravelHypes. Refund eligibility ultimately depends on the fare or rate you booked, and the individual airline's or hotel's own cancellation rules — we'll always show you the applicable conditions before you pay.
How to request a cancellation
You can look up your booking under Manage booking (or your account's Bookings page, if you were signed in when you booked) and submit a cancellation request from there, or email us at support@travelhypes.com with your booking reference. Cancellation is only considered received once we've confirmed it — please don't simply skip a payment or assume a booking is cancelled.
Flight cancellations and changes
Airline cancellation and date-change fees vary by airline and fare type — some discounted fares are entirely non-refundable, while others allow a partial refund after the airline's cancellation charge. TravelHypes may also apply its own service/handling fee for processing the request, shown to you at the time of cancellation. If your flight is within the next 24 hours, contact the airline directly first, since some changes can only be actioned by them.
Hotel cancellations
Each hotel room rate is either “free cancellation” up to a stated deadline or non-refundable — this is shown clearly on the room before you book. Cancelling after a free-cancellation deadline, or a non-refundable rate at any time, is generally not eligible for a refund from the hotel, regardless of the reason for cancelling.
Non-refundable charges
Payment gateway charges, convenience fees, and any TravelHypes service/handling fee are non-refundable once a booking is confirmed, even if the underlying fare or room rate itself is refunded. For partially cancelled multi-passenger or round-trip bookings, refunds are calculated only for the portion the supplier allows to be cancelled — the remaining booking stays valid and payable in full.
Refund timelines
Once a cancellation is approved by the airline or hotel, we initiate your refund to the original payment method. Card refunds typically reflect within 5–7 business days and bank transfer/UPI refunds within 7–10 business days, though your bank's own processing time can add to this. We'll notify you by email once a refund has been initiated.
If a supplier can't fulfil your booking
If an airline or hotel is unable to honour a confirmed booking (for example, due to insolvency, ceasing operations, or an involuntary schedule change), we'll help you pursue whatever refund or rebooking the supplier owes you, but TravelHypes is not itself liable to refund amounts that the supplier is responsible for and fails to pay.
Contact us
Questions about a refund? Reach us at support@travelhypes.com or +91 96256 66455.
PHASE 2, E-8, Shraddha Puri
Meerut Bypass, Meerut
Uttar Pradesh – 250001